Frequently Asked Questions
Everything you need to know about your QUAY order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Are your sunglasses UV protected?
Yes, all QUAY sunglasses offer 100% UV protection to keep your eyes safe while maintaining your signature style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and shipping fees vary based on the destination and will be calculated at checkout.